How do i get a refund?Updated 8 months ago

If you need to request a refund, TESBROS is here to make the process as smooth as possible. Follow these steps to initiate a refund:

Step 1: Review Our Refund Policy

Before requesting a refund, please take a moment to review our refund policy on the TESBROS website. This will provide you with important details on eligibility, timelines, and any potential restrictions.

Step 2: Start a Return Through Our Returns Portal

If your purchase is eligible for a refund, the first step is to initiate a return. Visit our returns portal at https://returns.tesbros.com and follow the prompts to start the return process. You'll need to provide your order number and the email address associated with your purchase.

Step 3: Package and Ship the Item (If Applicable)

If your refund requires you to return an item, package it securely and follow the instructions provided in the returns portal. Depending on your location and the reason for the return, you may be provided with a shipping label.

Step 4: Wait for Refund Processing

Once we receive the returned item (if applicable), we’ll process your refund as quickly as possible. Refunds are typically issued to the original payment method within 5-10 business days, depending on your bank or payment provider.

Step 5: Contact Support for Assistance

If you have any questions or need further assistance with your refund, don’t hesitate to reach out to our support team. You can chat with us on the TESBROS website or email us at [email protected].

We're Here to Help

We understand that sometimes things don’t work out, and we’re committed to making the refund process straightforward and hassle-free. Just follow the steps above, and we’ll take care of the rest!