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We understand not all questions can be answered through video. Here you can find FAQ's and have the ability to reach the team if you need further assistance. 

Tesbros Help Center

Should I Choose Matte, Satin, or Gloss Vinyl?

What is the Ji Guarantee?

What does the Ji Guarantee cover?

How do I use the Ji Guarantee?

Is Carbon Fiber Vinyl Matte or Satin Finish?

How Can I Request a Custom Order?

Do We Have a Storefront?

Do We Manufacture Our Products?

How Long Does Paint Protection Film (PPF) Last After Installation?

How Long Does Vinyl Wrap Last on a Vehicle?

FAQs

How to Check Your Order Status at TESBROS

I didn’t receive my order confirmation, what should I do?

What to Do If You Receive the Wrong Item

I’m missing an item from my order, what should I do?

How can I cancel my order?

Replacement Policy

Orders

How can I use a promotional code?

How do I pay using a gift card?

Why was I charged twice when purchasing?

I can’t use a promo or discount I received, what should I do?

Do gift cards expire?

How do i get a refund?

Payments

Orders / Payments

I forgot My password, how do i reset it?

How does the rewards program work?

How can I check how much store credit I have?

How can I redeem my store credit?

Accounts & Rewards

How long does the delivery take?

Do you ship worldwide?

How much does the shipping cost? Do you offer free shipping?

What should I do if I have not received my package even though it says delivered?

How can I change my delivery address?

Do I have to pay custom fees?

Do you offer expedited shipping?

I’ve cancelled my order, when will my money be available again?

What to Do If Your Order Is Delayed

Shipping / Tracking

What Is Your Return Policy

How Do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How should I prepare my package for return?

My return request is under review. What should I do?

Returns / Exchanges

How to Identify Your Model 3 or Model 3 Highland

Do you need Sensor or No Sensor?

How to Tell If You have the 1.0 or 2.0 Center Console

Difference Between Heated and Non-Heated Charge Ports

"What is the Style Quiz?"

Can I add my Tesla to the website?

Selecting the Ideal Product for Your Tesla.

Where can I find installation videos?

What is Slip and Tack Solution?

Tips and Tricks for PPF

How to Remove Fingers (Wrinkles) in PPF

How to Remove Bubbles in PPF

How to Get Started with Our Courses

Video Guides and Installation Support

Full Body Vinyl for Cybertruck: Essential Information

Cybertruck

Can I use ceramic coating on ppf?

Can I use ceramic coating on vinyl?

Can I apply vinyl over ceramic coating?

Can I apply PPF over ceramic coating?

Car Care

Products / How-Tos

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