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Returns / Exchanges

What Is Your Return Policy

At TESBROS, your satisfaction is our priority. If your purchase isn’t quite right, our return policy is designed to make the process as easy as possible. The following products are final sale and cannot be returned for a refund:. If you have any ques

How Do I make a return?

Returning an item at TESBROS is simple and straightforward. Just follow these steps:. Go to our online returns center to begin the return process. Enter your order number and the email address associated with your purchase to start the return process

How can I exchange an item?

If you need to exchange an item you purchased from TESBROS, we’ve made the process easy. Here’s how to do it:. Start by going to our online returns center at https://tesbros.loopreturns.com/. Enter your order number and the email address associated w

I returned my order, how long does the refund take?

Once you’ve returned your order to TESBROS, here’s what you can expect in terms of refund processing:. After we receive your returned item, it typically takes us up to two business days to inspect and process the return. Once the return has been proc

How should I prepare my package for return?

Properly preparing your package for return ensures that it arrives safely and that your return is processed quickly. Here’s how to prepare your package for return:. If you have any questions about how to prepare your return package or need further in

My return request is under review. What should I do?

If your return request is currently under review, there’s no need to worry. Here’s what you can expect and what you can do during this time:. If your return request has been under review for more than a few business days or if you have any questions,