How can I exchange an item?Updated 8 months ago

How Can I Exchange an Item at TESBROS?

If you need to exchange an item you purchased from TESBROS, we’ve made the process easy. Here’s how to do it:

Step 1: Visit Our Returns Center

Start by going to our online returns center at https://tesbros.loopreturns.com/.

Step 2: Enter Your Order Details

Enter your order number and the email address associated with your purchase to begin the exchange process.

Step 3: Select the Item for Exchange

Follow the instructions to select the item you want to exchange. You’ll be given options to choose the new item or size you’d like to receive.

Step 4: Receive Confirmation and Shipping Details

Once you’ve completed the exchange process, you’ll receive a confirmation email with instructions on how to return the original item. You’ll also get shipping details for your new item.

Step 5: Send Back the Original Item

Ship the original item back to us using the provided instructions. Once we receive and inspect the item, we’ll process your exchange and ship the new item to you.

Need Assistance?

If you have any questions or run into any issues during the exchange process, don’t hesitate to contact our support team. We’re here to help ensure your exchange goes smoothly!