How should I prepare my package for return?Updated 8 months ago
How Should I Prepare My Package for Return at TESBROS?
Properly preparing your package for return ensures that it arrives safely and that your return is processed quickly. Here’s how to prepare your package for return:
Step 1: Repack the Items
- Use Original Packaging: If possible, repack the items in their original packaging. This helps protect the items during transit and speeds up the return process.
- Secure the Items: Ensure that the items are securely packed to prevent any damage during shipping. If the original packaging is not available, use a sturdy box or padded envelope and enough cushioning material, like bubble wrap, to protect the items.
Step 2: Include All Original Components
- All Parts and Accessories: Make sure to include all parts, accessories, and any documentation that came with the item. Missing components may delay your refund or exchange.
- Promotional Items: If your order included any promotional items, these must also be returned, or their value will be deducted from your refund.
Step 3: Attach the Return Label
- Return Label: If you’re using a return label provided by TESBROS, securely attach it to the outside of the package. Ensure the label is clearly visible and that any old shipping labels are removed or covered to avoid confusion.
- Shipping Address: If you’re using your own shipping method, make sure to address the package correctly, as indicated in your return instructions.
Step 4: Seal the Package
- Seal the Box or Envelope: Use strong packing tape to securely seal the package. Make sure there are no openings or weak spots where the package could come undone during transit.
Step 5: Drop Off the Package
- Carrier Drop-Off: Drop off the package at your chosen carrier’s location (e.g., USPS, UPS, FedEx). Make sure to obtain a receipt or tracking number for your records.
Need Assistance?
If you have any questions about how to prepare your return package or need further instructions, please contact our support team. We’re here to help ensure your return is processed smoothly and efficiently!