I returned my order, how long does the refund take?Updated 8 months ago

I Returned My Order—How Long Does the Refund Take?

Once you’ve returned your order to TESBROS, here’s what you can expect in terms of refund processing:

Step 1: Return Processing

After we receive your returned item, it typically takes us up to two business days to inspect and process the return.

Step 2: Refund Issuance

Once the return has been processed, we will issue your refund to the original payment method you used for the purchase.

Step 3: Refund Posting Time

• Bank Processing Time: Depending on your bank or payment provider, it may take an additional 2-7 business days for the refund to appear in your account. This timeframe can vary based on your bank’s processing times.

Important Notes

• Shipping Fees: Please note that shipping fees are non-refundable.
• Promotional Items: If your order included promotional items and you do not return them, their value will be deducted from your refund.

Need Help?

If you have any questions about your refund or if it hasn’t appeared in your account after the expected time, feel free to contact our support team. We’re here to assist you!