My return request is under review. What should I do?Updated 8 months ago

My Return Request Is Under Review—What Should I Do?

If your return request is currently under review, there’s no need to worry. Here’s what you can expect and what you can do during this time:

What to Expect

• Review Process: Our team is reviewing your return request to ensure it meets our return policy criteria. This typically involves verifying the condition of the items, the return eligibility, and any other relevant details.
• Time Frame: The review process usually takes 1-2 business days. During busy periods, it might take a bit longer, but we strive to handle all requests as quickly as possible.

What You Should Do

• Wait for Confirmation: While your request is under review, the best thing to do is wait for further instructions. We will notify you via email once the review is complete and provide you with the next steps.
• Check Your Email: Keep an eye on your inbox for updates from us. Be sure to check your spam or junk folder in case our emails are filtered there.
• Prepare Your Package: If you haven’t already, you can start preparing your package for return so that you’re ready to ship it as soon as your request is approved.

Need Assistance?

If your return request has been under review for more than a few business days or if you have any questions, feel free to reach out to our support team at [email protected]. We’re here to assist you and provide any additional information you might need!