At TESBROS, we strive to get your order to you as quickly as possible. Delivery times can vary based on your location and the shipping method you choose. Here’s what you can generally expect:. If you have any questions about your delivery or need ass

<h2 id="isPasted">How Long Does Delivery Take at TESBROS?</h2><p>At TESBROS, we strive to get your order to you as quickly as possible. Delivery times can vary based on your location and the shipping method you choose. Here&#x2019;s what you can generally expect:</p><h3 id="standard-shipping">Standard Shipping</h3><ul><li><strong>Within the United States:</strong> Typically, standard shipping takes 3-7 business days. This may vary depending on your exact location and any unforeseen delays with the carrier.</li><li><strong>International Shipping:</strong> For international orders, delivery usually takes 7-14 business days, though this can vary depending on the destination country and customs processing times.</li></ul><h3 id="expedited-shipping">Expedited Shipping</h3><ul><li>If you need your order sooner, we offer expedited shipping options at checkout. Expedited shipping within the United States typically takes 1-3 business days.</li></ul><h3 id="processing-time">Processing Time</h3><ul><li>In addition to the shipping time, please allow 1-2 business days for us to process your order before it ships. This includes preparing your items for shipment and handing them off to the carrier.</li></ul><h3 id="tracking-your-order">Tracking Your Order</h3><ul><li>Once your order is shipped, you&#x2019;ll receive a tracking number via email, which you can use to monitor the progress of your delivery.</li></ul><h3 id="delays">Delays</h3><ul><li>Please note that delivery times may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.</li></ul><h3 id="questions">Questions?</h3><p>If you have any questions about your delivery or need assistance with tracking your order, feel free to contact our support team at <a rel="noopener">support@tesbros.com</a>. We&#x2019;re here to help ensure your order arrives as quickly as possible!</p>

How long does the delivery take?

Yes, TESBROS does ship worldwide! We’re excited to offer our products to customers around the globe. Here’s what you need to know about our international shipping:. If you have any questions about international shipping or need help placing your orde

<h2 id="isPasted">Does TESBROS Ship Worldwide?</h2><p>Yes, TESBROS does ship worldwide! We&#x2019;re excited to offer our products to customers around the globe. Here&#x2019;s what you need to know about our international shipping:</p><h3 id="international-shipping-details">International Shipping Details</h3><ul><li><strong>Shipping Countries:</strong> We ship to a wide range of countries around the world. During checkout, you can select your country from the dropdown menu to see if we ship to your location.</li><li><strong>Shipping Times:</strong> International delivery typically takes 7-14 business days, depending on your destination and customs processing times.</li><li><strong>Shipping Costs:</strong> Shipping costs for international orders vary based on the destination and the weight of the package. The exact shipping fee will be calculated during checkout.</li></ul><h3 id="customs-and-import-fees">Customs and Import Fees</h3><ul><li><strong>Customs Duties and Taxes:</strong> Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.</li><li><strong>Customs Processing:</strong> Customs clearance procedures can sometimes cause delays beyond the estimated shipping time. We recommend checking with your local customs office for more information.</li></ul><h3 id="tracking-your-order">Tracking Your Order</h3><ul><li><strong>Tracking Information:</strong> Once your order has been shipped, you&#x2019;ll receive a tracking number via email. This will allow you to monitor the progress of your shipment as it makes its way to you.</li></ul><h3 id="need-assistance">Need Assistance?</h3><p>If you have any questions about international shipping or need help placing your order, feel free to reach out to our support team at <a rel="noopener">support@tesbros.com</a>. We&#x2019;re here to assist you and ensure a smooth shopping experience, no matter where you are in the world!</p>

Do you ship worldwide?

At TESBROS, we strive to provide our customers with transparent and fair shipping costs. Here’s what you need to know about our shipping fees and free shipping options:. If you have any questions about shipping costs or want to know if your order qua

<h2 id="isPasted">How Much Does Shipping Cost at TESBROS? Do We Offer Free Shipping?</h2><p>At TESBROS, we strive to provide our customers with transparent and fair shipping costs. Here&#x2019;s what you need to know about our shipping fees and free shipping options:</p><h3 id="shipping-costs">Shipping Costs</h3><ul><li><strong>Within the United States:</strong> Shipping costs vary based on the weight of your order and your location. You&#x2019;ll see the exact shipping fee during checkout before you complete your purchase.</li><li><strong>International Shipping:</strong> For orders outside the United States, shipping costs are calculated based on the destination and the weight of the package. The exact shipping cost will be displayed at checkout.</li></ul><h3 id="free-shipping">Free Shipping</h3><ul><li><strong>Free Shipping Offers:</strong> We do offer free shipping promotions from time to time. These offers are typically based on a minimum purchase amount or during special sales events. Be sure to check our website or sign up for our newsletter to stay informed about any current free shipping promotions.</li><li><strong>Qualifying Orders:</strong> If your order qualifies for free shipping, the option will automatically be available during checkout.</li></ul><h3 id="additional-information">Additional Information</h3><ul><li><strong>Tracking:</strong> All shipping options include tracking, so you can monitor the progress of your order once it&#x2019;s shipped.</li><li><strong>Expedited Shipping:</strong> If you need your order faster, we offer expedited shipping options at an additional cost. These options will also be available during checkout.</li></ul><h3 id="need-more-details">Need More Details?</h3><p>If you have any questions about shipping costs or want to know if your order qualifies for free shipping, feel free to contact our support team at <a rel="noopener">support@tesbros.com</a>. We&#x2019;re happy to help you find the best shipping option for your needs!</p>

How much does the shipping cost? Do you offer free shipping?

If your tracking information shows that your package was marked as 'Delivered' but you haven’t received it, here’s what to do:. If you still haven’t located your package, reach out to your local courier office to confirm the delivery status. They may

<h2 id="isPasted">Didn&#x2019;t Receive Your Order Even Though the Tracking Says It Was Delivered?</h2><p>If your tracking information shows that your package was marked as &apos;Delivered&apos; but you haven&#x2019;t received it, here&#x2019;s what to do:</p><h3 id="step-1-check-with-others-and-around-your-property">Step 1: Check with Others and Around Your Property</h3><ul><li><strong>Household Members or Neighbors:</strong> Start by asking members of your household or neighbors if they have received or seen your package. Sometimes packages are left with someone nearby for safekeeping.</li><li><strong>Around Your Property:</strong> Take a look around your property, especially in hidden or secure areas where the delivery courier might have left the package, such as behind a bush, in a garage, or at a side door.</li></ul><h3 id="step-2-contact-your-local-courier">Step 2: Contact Your Local Courier</h3><p>If you still haven&#x2019;t located your package, reach out to your local courier office to confirm the delivery status. They may have more specific information about where the package was left or who it was delivered to.</p><h3 id="step-3-contact-us">Step 3: Contact Us</h3><p>If, after these checks, you still cannot locate your package, please contact us as soon as possible. We may need to initiate an official investigation with the courier and the Postal Inspection Service. It&#x2019;s important to begin this process within a month from the delivery date.</p><ul><li><strong>Official Claim:</strong> We will ask you to review, sign, and return an official claim form to start the investigation.</li></ul><h3 id="investigation-process">Investigation Process</h3><p>Once the investigation is initiated, please allow some time for us to work with our business partners to resolve the issue. We appreciate your patience during this process, as it can take a few weeks to fully resolve, and may take longer during peak seasons.</p><p>If you have any questions or need further assistance, don&#x2019;t hesitate to reach out to our support team. We&#x2019;re here to help!</p>

What should I do if I have not received my package even though it says delivered?

If you need to change your delivery address after placing an order, we’re here to help. Follow these steps to update your address:. To change your delivery address, it’s crucial to act quickly. Contact our support team immediately at support@tesbros.

<h2 id="isPasted">How Can I Change My Delivery Address at TESBROS?</h2><p>If you need to change your delivery address after placing an order, we&#x2019;re here to help. Follow these steps to update your address:</p><h3 id="step-1-contact-us-as-soon-as-possible">Step 1: Contact Us As Soon As Possible</h3><p>To change your delivery address, it&#x2019;s crucial to act quickly. Contact our support team immediately at <a rel="noopener">support@tesbros.com</a> or through our website chat. Please provide your order number and the correct delivery address.</p><h3 id="step-2-check-the-order-status">Step 2: Check the Order Status</h3><p>If your order hasn&#x2019;t been processed or shipped yet, we&#x2019;ll be able to update the delivery address without any issues. However, if your order has already been shipped, we may not be able to change the address.</p><h3 id="step-3-alternatives-if-the-order-has-shipped">Step 3: Alternatives If the Order Has Shipped</h3><p>If your order has already been shipped, you have a few options:</p><ul><li><strong>Contact the Courier:</strong> Once the package is with the courier, you can sometimes update the delivery address directly through their website or customer service.</li><li><strong>Package Interception:</strong> Depending on the courier, it might be possible to intercept the package and redirect it to the correct address. Additional fees may apply for this service.</li></ul><h3 id="important-notes">Important Notes</h3><ul><li><strong>Timing Is Key:</strong> The sooner you contact us after placing your order, the better the chances we can update your address before the order ships.</li><li><strong>Confirmation:</strong> Once we&#x2019;ve updated your address, we&#x2019;ll send you a confirmation email to let you know the changes have been made.</li></ul><h3 id="need-assistance">Need Assistance?</h3><p>If you have any questions or need help changing your delivery address, feel free to reach out to our support team at <a rel="noopener">support@tesbros.com</a>. We&#x2019;ll do our best to assist you!</p>

How can I change my delivery address?

If you’re placing an order with TESBROS and your delivery address is outside the United States, you may be subject to customs duties, taxes, and other fees imposed by your country’s customs authority. Here’s what you need to know:. If you have any qu

<h2 id="isPasted">Do I Have to Pay Custom Fees on TESBROS Orders?</h2><p>If you&#x2019;re placing an order with TESBROS and your delivery address is outside the United States, you may be subject to customs duties, taxes, and other fees imposed by your country&#x2019;s customs authority. Here&#x2019;s what you need to know:</p><h3 id="custom-fees-and-duties">Custom Fees and Duties</h3><ul><li><strong>Responsibility:</strong> Customs fees, duties, and taxes are typically the responsibility of the recipient. These charges are not included in the price of the product or the shipping cost that you pay to TESBROS.</li><li><strong>Varies by Country:</strong> The amount you may need to pay varies depending on your country&#x2019;s customs policies, the value of the items you purchased, and the type of goods being shipped.</li></ul><h3 id="when-to-pay-custom-fees">When to Pay Custom Fees</h3><ul><li><strong>Upon Delivery:</strong> In most cases, customs fees are collected by the courier at the time of delivery. The courier will notify you if any fees are due before they deliver your package.</li><li><strong>Customs Processing:</strong> Your package may be held at customs until the fees are paid, so it&#x2019;s important to be aware of any potential charges.</li></ul><h3 id="how-to-find-out-about-custom-fees">How to Find Out About Custom Fees</h3><ul><li><strong>Check with Your Local Customs Office:</strong> If you&#x2019;re unsure about the customs fees in your country, we recommend contacting your local customs office for more information. They can provide details on any potential charges and how they are calculated.</li></ul><h3 id="important-note">Important Note</h3><ul><li><strong>Customs Delays:</strong> Be aware that customs processing can sometimes cause delays in the delivery of your order. This is especially common during peak shipping seasons or if additional documentation is required.</li></ul><h3 id="need-assistance">Need Assistance?</h3><p>If you have any questions about customs fees or the international shipping process, feel free to contact our support team at <a rel="noopener">support@tesbros.com</a>. We&#x2019;re here to help you navigate the process and ensure a smooth delivery.</p>

Do I have to pay custom fees?

Yes, TESBROS offers expedited shipping options for customers who need their orders delivered faster. Here’s what you need to know about our expedited shipping services:. Once your order has shipped, you’ll receive a tracking number via email. This al

<h2 id="isPasted">Do You Offer Expedited Shipping at TESBROS?</h2><p>Yes, TESBROS offers expedited shipping options for customers who need their orders delivered faster. Here&#x2019;s what you need to know about our expedited shipping services:</p><h3 id="expedited-shipping-details">Expedited Shipping Details</h3><ul><li><strong>Delivery Time:</strong> Expedited shipping typically reduces the delivery time to 1-3 business days within the United States. International expedited shipping times may vary based on the destination.</li><li><strong>Cost:</strong> The cost of expedited shipping depends on the weight of your order and your location. The exact fee will be calculated at checkout.</li></ul><h3 id="how-to-select-expedited-shipping">How to Select Expedited Shipping</h3><ol><li><strong>Add Items to Your Cart:</strong> Start by adding the items you want to purchase to your cart.</li><li><strong>Proceed to Checkout:</strong> When you&#x2019;re ready, proceed to the checkout page.</li><li><strong>Choose Shipping Method:</strong> During checkout, you&#x2019;ll see various shipping options, including expedited shipping. Select the expedited option that best suits your needs.</li><li><strong>Complete Your Purchase:</strong> After selecting expedited shipping, complete your purchase, and we&#x2019;ll prioritize processing your order for faster delivery.</li></ol><h3 id="tracking-your-order">Tracking Your Order</h3><p>Once your order has shipped, you&#x2019;ll receive a tracking number via email. This allows you to monitor your package&#x2019;s progress and see its estimated arrival time.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you have any questions about expedited shipping or need help selecting the best shipping option for your order, feel free to reach out to our support team at <a rel="noopener">support@tesbros.com</a>. We&#x2019;re here to help!</p>

Do you offer expedited shipping?

If you've canceled your order with TESBROS, here’s what you can expect in terms of refund timing:. If you don’t see the refund in your account after the expected timeframe, or if you have any concerns, please contact your bank or payment provider for

<h2 id="isPasted">I&#x2019;ve Canceled My Order&#x2014;When Will My Money Be Available Again?</h2><p>If you&apos;ve canceled your order with TESBROS, here&#x2019;s what you can expect in terms of refund timing:</p><h3 id="refund-processing">Refund Processing</h3><ul><li><strong>Immediate Cancellations:</strong> If your order was canceled before it was processed or shipped, the refund will typically be issued immediately. However, the exact time it takes for the funds to be available in your account depends on your bank or payment provider.</li></ul><h3 id="bank-processing-times">Bank Processing Times</h3><ul><li><strong>Credit Cards:</strong> If you paid by credit card, it usually takes <strong>2-7 business days</strong> for the refunded amount to be credited back to your account. This timeframe can vary depending on your card issuer.</li><li><strong>Debit Cards:</strong> For debit card payments, the refund may take <strong>3-10 business days</strong> to reflect in your bank account, depending on your bank&#x2019;s processing times.</li><li><strong>PayPal or Other Payment Providers:</strong> If you used PayPal or another payment service, the refund should appear in your account within a few days, typically <strong>2-5 business days</strong>.</li></ul><h3 id="authorization-holds">Authorization Holds</h3><ul><li><strong>Pending Charges:</strong> If your order was canceled while still in the authorization hold stage (before the funds were fully charged), the hold will usually be released by your bank within <strong>1-5 business days</strong>. Once released, the funds should be available in your account again.</li></ul><h3 id="need-assistance">Need Assistance?</h3><p>If you don&#x2019;t see the refund in your account after the expected timeframe, or if you have any concerns, please contact your bank or payment provider for further details. You can also reach out to our support team at <a rel="noopener">support@tesbros.com</a> for assistance. We&#x2019;re here to help!</p>

I’ve cancelled my order, when will my money be available again?

At TESBROS, we aim to ship your order as quickly as possible. However, there may be instances where your order experiences a delay leaving our warehouse. If your order hasn’t shipped within the expected timeframe, we want to assure you that we’re on

<p id="isPasted">At TESBROS, we aim to ship your order as quickly as possible. However, there may be instances where your order experiences a delay leaving our warehouse. If your order hasn&#x2019;t shipped within the expected timeframe, we want to assure you that we&#x2019;re on it and will keep you informed.</p><h3 id="what-to-expect-if-your-order-hasnt-shipped"><strong>What to Expect If Your Order Hasn&#x2019;t Shipped:</strong></h3><ol><li><p><strong>Check the Status</strong>: If you notice that your order is past the expected shipping time and hasn&#x2019;t left our warehouse, feel free to reach out to us. We&#x2019;ll immediately look into the status of your order.</p></li><li><p><strong>We Investigate</strong>: Once we receive your inquiry, our team will check what&#x2019;s causing the delay&#x2014;whether it&#x2019;s a stock issue, operational delay, or something else. We&#x2019;ll provide an update as soon as possible.</p></li><li><p><strong>Get an Update</strong>: We&#x2019;ll keep you in the loop with clear communication about when your order will be shipped. If necessary, we will expedite the process to get it to you faster.</p></li></ol>

What to Do If Your Order Is Delayed

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Shipping / Tracking