What should I do if I have not received my package even though it says delivered?Updated 7 months ago
Didn’t Receive Your Order Even Though the Tracking Says It Was Delivered?
If your tracking information shows that your package was marked as 'Delivered' but you haven’t received it, here’s what to do:
Step 1: Check with Others and Around Your Property
- Household Members or Neighbors: Start by asking members of your household or neighbors if they have received or seen your package. Sometimes packages are left with someone nearby for safekeeping.
- Around Your Property: Take a look around your property, especially in hidden or secure areas where the delivery courier might have left the package, such as behind a bush, in a garage, or at a side door.
Step 2: Contact Your Local Courier
If you still haven’t located your package, reach out to your local courier office to confirm the delivery status. They may have more specific information about where the package was left or who it was delivered to.
Step 3: Contact Us
If, after these checks, you still cannot locate your package, please contact us as soon as possible. We may need to initiate an official investigation with the courier and the Postal Inspection Service. It’s important to begin this process within a month from the delivery date.
- Official Claim: We will ask you to review, sign, and return an official claim form to start the investigation.
Investigation Process
Once the investigation is initiated, please allow some time for us to work with our business partners to resolve the issue. We appreciate your patience during this process, as it can take a few weeks to fully resolve, and may take longer during peak seasons.
If you have any questions or need further assistance, don’t hesitate to reach out to our support team. We’re here to help!