How can I change my delivery address?Updated 8 months ago

How Can I Change My Delivery Address at TESBROS?

If you need to change your delivery address after placing an order, we’re here to help. Follow these steps to update your address:

Step 1: Contact Us As Soon As Possible

To change your delivery address, it’s crucial to act quickly. Contact our support team immediately at [email protected] or through our website chat. Please provide your order number and the correct delivery address.

Step 2: Check the Order Status

If your order hasn’t been processed or shipped yet, we’ll be able to update the delivery address without any issues. However, if your order has already been shipped, we may not be able to change the address.

Step 3: Alternatives If the Order Has Shipped

If your order has already been shipped, you have a few options:

• Contact the Courier: Once the package is with the courier, you can sometimes update the delivery address directly through their website or customer service.
• Package Interception: Depending on the courier, it might be possible to intercept the package and redirect it to the correct address. Additional fees may apply for this service.

Important Notes

• Timing Is Key: The sooner you contact us after placing your order, the better the chances we can update your address before the order ships.
• Confirmation: Once we’ve updated your address, we’ll send you a confirmation email to let you know the changes have been made.

Need Assistance?

If you have any questions or need help changing your delivery address, feel free to reach out to our support team at [email protected]. We’ll do our best to assist you!