I’m missing an item from my order, what should I do?Updated 8 months ago

We’re truly sorry to hear that you’re missing an item from your order. We know how frustrating this can be, and we're here to make it right. Follow these steps to resolve the issue quickly:

Step 1: Double-Check Your Order Confirmation

First, please check your order confirmation email to ensure that the item you’re missing was indeed part of your order. This will help verify that the item was included when you made your purchase.

Step 2: Contact TESBROS Support

If the item is listed in your order confirmation but wasn’t included in your package, we sincerely apologize for the oversight. Whether it’s a missing product or an item within a product, we want to resolve this for you as soon as possible. Please reach out to our support team so we can send you the missing item right away.

You can either chat with us directly on the TESBROS website or send an email to [email protected]. We’ll prioritize getting the correct item shipped out to you ASAP.

We’re Here to Help

We’re committed to ensuring you receive everything you ordered, and we’re truly sorry for any inconvenience this may have caused. Please don’t hesitate to contact us, and we’ll make sure to fix this issue promptly. Thank you for your understanding and for being a valued TESBROS customer!