I can’t use a promo or discount I received, what should I do?Updated 8 months ago

What to Do If You Can’t Use a Promo or Discount Code

If you’re having trouble using a promo or discount code at TESBROS, we’re here to help. Follow these steps to troubleshoot the issue and get your discount applied:

Step 1: Check the Promo Code Details

First, make sure that the promo code you’re trying to use is still valid and hasn’t expired. Also, review the terms and conditions of the promo code to ensure it applies to the items in your cart. Some codes may have restrictions, such as being valid only on certain products or requiring a minimum purchase amount.

Step 2: Ensure the Code Is Entered Correctly

Double-check that you’ve entered the promo code exactly as it appears, including any capitalization, numbers, or special characters. Even a small typo can prevent the code from being applied.

Step 3: Verify Eligibility for Discounts

Keep in mind that most promo codes cannot be combined with other discounts, reward points, or certain promotions. If you’re using multiple discounts or reward points, this may be why your promo code isn’t working.

Step 4: Contact TESBROS Support

If you’ve verified that the promo code is valid, entered it correctly, and it still isn’t working, our support team is ready to assist you. Please chat with us on the TESBROS website or send an email to [email protected]. Provide details about the promo code and any error messages you’ve encountered, and we’ll help you resolve the issue as quickly as possible.

We're Here to Help

We want to make sure you can take full advantage of the discounts and promotions available to you. If you’re facing any issues, don’t hesitate to reach out—we’ll do everything we can to get your promo code working and help you save on your order!