I didn’t receive my order confirmation, what should I do?Updated 8 months ago

So, you’ve placed your order with TESBROS, but the confirmation email hasn’t arrived in your inbox. Don’t worry! This happens from time to time, and there are a few steps you can take to track down your order confirmation.

Step 1: Check Your Spam or Junk Folder

First, check your email’s spam or junk folder. Sometimes, order confirmations can end up there, especially if it’s your first time ordering from us. If you find the email there, mark it as “Not Spam” to ensure future emails from us go straight to your inbox.

Step 2: Verify Your Contact Information

If you still don’t see the confirmation email, it’s possible that your email address or phone number wasn’t added to your order. Double-check the information you entered during the checkout process to make sure everything is correct.

Step 3: Contact TESBROS Support

If you’ve checked your spam folder and verified your contact information but still haven’t received your confirmation, it’s time to get in touch with our support team. You can either chat with us directly on the TESBROS website or send an email to [email protected].

When you reach out, please provide us with the name the order was placed under and, if possible, the date of purchase. This information will help us locate your order quickly and send you the confirmation details you need.

We're Here to Help

Missing an order confirmation can be frustrating, but rest assured that we’re here to assist you every step of the way. Just follow the steps above, and we’ll help you track down your order confirmation as quickly as possible.