What to Do If You Receive the Wrong ItemUpdated 8 months ago

Receiving the wrong item in your order can be frustrating, but don’t worry—TESBROS is here to help you sort it out quickly. Follow these steps to resolve the issue:

Step 1: Double-Check Your Order Confirmation

Before taking any action, double-check your order confirmation to ensure that you purchased the correct item. You can find this in the confirmation email you received when you placed your order. If you accidentally ordered the wrong item, don't worry! We can easily arrange an exchange for you.

Step 2: Request an Exchange If You Ordered the Wrong Item

If you realize that you ordered the wrong item, simply head to our returns portal: https://returns.tesbros.com. From there, you can initiate an exchange and we'll guide you through the process of returning the incorrect item and getting the right one shipped out to you.

Step 3: Contact Us If We Sent the Wrong Item

If you ordered the correct item but received something different, we sincerely apologize for the mistake. Please get in touch with our support team as soon as possible so we can make it right. You can chat with us directly on our website or send an email to [email protected]. We'll work quickly to ship the correct item to you.

We’re Here to Make It Right

Mistakes happen, and we’re committed to ensuring you get exactly what you ordered. Just follow the steps above, and we’ll resolve the issue as swiftly as possible. Thanks for your understanding and for being a valued TESBROS customer!